Terms of Service

Effective date: 7 September 2026

These terms are the agreement between you and us for using the Thrivo app. Terms of service may not be exciting but they are important so please read them.

1. Who we are

Thrivo is a trading name of Cora Evie Ltd, a company registered in England and Wales (company number 11580761) with its registered office at 71–75 Shelton Street, London, WC2H 9JQ. When we say "we", "us" or "our", we mean Cora Evie Ltd.

You can contact us at support@thrivo.co.

By creating an account or using the app, you agree to these terms. Our Privacy Policy explains how we handle your data, and if you download the app from the App Store, our End User Licence Agreement covers your licence to use the software. If you don't agree with these terms, please don't use the app.

2. Who can use Thrivo

You must be 18 or over. By using the app you confirm that you are.

3. Thrivo is not medical advice

Thrivo helps you build habits and routines around sleep, movement, nutrition, mindset and other areas of everyday wellbeing. It is an educational and self-improvement tool.

It is not a medical product, a therapy service or a substitute for professional care. Nothing in the app — guides, articles, habit suggestions, workout plans or anything else — is medical, psychological, nutritional or clinical advice. Please check with a doctor before making health decisions based on the app, and in particular:

• Exercise. See a doctor before starting a new exercise programme if you have a health condition, have been inactive for a long time, are pregnant or have recently given birth, or have had surgery, an injury or serious illness. Workout plans are general and not tailored to your medical circumstances.
• Nutrition. Nutritional content is general guidance. If you have a condition that affects your diet — including diabetes, kidney disease, an eating disorder or serious allergies — talk to a healthcare professional or registered dietitian first.
• Sleep. If you have a diagnosed sleep disorder, take medication that affects sleep, or are under medical care for a sleep condition, speak to your GP before changing your routine.
• Mental health, mindfulness and breathing. Content on stress, resilience, meditation and breathing is educational. Some people with mental health conditions find intensive meditation or breathwork unhelpful; if you have a condition, check with your healthcare provider. Don't practise breath-holding techniques if you have a heart or breathing condition.
• Money. Any content about personal finance is general education, not regulated financial advice. We are not authorised by the Financial Conduct Authority.

Research referenced in the app is summarised in good faith, but scientific understanding changes and we can't promise every reference reflects the latest consensus.

If you are in crisis or at risk of harming yourself or others, do not use the app to seek help. In the UK, call 999 in an emergency or contact Samaritans on 116 123. Elsewhere, contact your local emergency services.

Don't use the app while driving, cycling, operating machinery or doing anything that needs your full attention.

4. Your account

You need an account to use most features. Keep your login details confidential — you're responsible for what happens under your account. Give us accurate information, don't share your account, and don't use someone else's.

You can delete your account at any time in You → Your account → Delete account. Our Privacy Policy explains what happens to your data when you do.

5. Your content

Everything you put into the app — habits, check-ins, notes, journal entries — belongs to you. You give us permission to store and process it only so we can provide the app to you. We don't read, analyse or use it for anything else.

Journal entries stay on your device unless you turn on cloud sync. If you keep them local-only, we never receive them and can't recover them if you lose your device. If you turn sync on, we store them so they appear on all your devices. See the Privacy Policy for details.

You're responsible for making sure anything you enter doesn't infringe someone else's rights.

6. Subscriptions and free trial

Prices. Thrivo is a paid subscription, available monthly or annually. We show the current price and what's included in the app before you subscribe.

Free trial. New users get a six-week free trial. The trial does not convert into a paid subscription automatically. At the end of the trial you choose whether to subscribe; if you don't, your access to paid features ends and nothing is charged.

Payment and renewal. Subscriptions are bought through the Apple App Store and billed to your Apple account. Once you subscribe, the subscription renews automatically at the end of each period until you cancel. Apple charges your account within 24 hours before the renewal date.

Cancelling. Cancel at any time in your iPhone's Settings → your Apple ID → Subscriptions, or in the App Store. Cancelling stops the next renewal; you keep access until the end of the period you've paid for. Uninstalling the app does not cancel a subscription.

Refunds and your legal rights. Because Apple sells the subscription to you, refund requests go through Apple at reportaproblem.apple.com, under Apple's terms. This includes your statutory right to cancel a contract for digital services, which Apple administers. Nothing in these terms takes away rights you have under the Consumer Rights Act 2015 or other consumer law.

Price changes. If we change the price, Apple will tell you in advance and, where required, ask you to agree before the new price applies. You can cancel if you don't want to pay it.

7. Our content

The app and everything in it — guides, articles, workouts, design, software — belong to us or our licensors and are protected by intellectual property law. You can use the app for your own personal, non-commercial purposes. You may not copy, share, sell, adapt or republish our content, or use it to build a competing product, without our written permission.

If you send us ideas or feedback, we may use them without paying you or crediting you, and we're not obliged to keep them confidential.

8. Using the app responsibly

You must not:

• break the law when using the app
• try to access parts of the app or our systems you're not meant to
• reverse-engineer, decompile or extract the app's source code
• interfere with the app's security or operation, or introduce malicious code
• impersonate anyone or misrepresent who you are

9. Availability and changes

We work hard to keep the app available but can't guarantee it will be uninterrupted or error-free, and we sometimes need to take it offline for maintenance. We may add, change or remove features. If we make a change that materially reduces what you're paying for during a subscription period, we'll tell you, and you can cancel and ask Apple for a proportionate refund for the rest of that period.

We may update these terms. If a change is material, we'll tell you in the app or by email before it takes effect. If you don't agree, you can stop using the app and cancel your subscription. Continuing to use the app after the change takes effect means you accept the new terms.

10. Ending this agreement

You can end it at any time by deleting your account. Any subscription is cancelled separately through Apple.

We can suspend or close your account if you seriously or repeatedly break these terms, if we're required to by law, or if we stop offering the app. Unless it's not reasonable to do so (for example, where your account is being used unlawfully), we'll tell you first and give you a chance to put things right. If we close your account without you being at fault, you can ask Apple for a proportionate refund of any unused subscription period.

11. Third-party services

The app relies on services provided by others, including Apple and the providers named in our Privacy Policy. Their services are governed by their own terms, and we're not responsible for them. Apple is not responsible for the app or its content, and does not provide support for it — contact us instead.

12. Our responsibility to you

If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We're not responsible for loss that isn't foreseeable, loss you could reasonably have avoided, or business losses — the app is for personal use only.

We're not responsible for loss caused by events outside our reasonable control, such as failures of internet or third-party infrastructure, or for problems caused by your device, your internet connection or your use of the app against these terms or our guidance.

Our total responsibility to you for all claims relating to the app in any 12-month period is limited to the amount you paid us for the app in that period.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded by law, and nothing in them affects your statutory rights as a consumer. Where these terms and consumer law conflict, consumer law wins.

13. Complaints and disputes

If something's gone wrong, email support@thrivo.co and we'll try to sort it out. These terms are governed by the law of England and Wales, and you can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

14. Contact

Cora Evie Ltd (trading as Thrivo)
Company number 11580761 (England and Wales)
Registered office: 71–75 Shelton Street, London, WC2H 9JQ
Email: support@thrivo.co